Free Help Desk Software
Do you need any help or some kind of assistance in troubleshooting, welcome on board. You will find here free help desk software that can perform several functions. Several software manufacturing companies are offering free help desk software on their trade shows and promotional giveaways. A help desk is a resource intended to provide the customer or end user with information and support related to a company’s or institution’s products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees. A typical help desk can effectively perform several functions. It provides a single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems. A help desk generally manages its requests through the use of software such as issue tracking systems. These systems often involve the use of a “local bug tracker” (LBT). This system allows the help desk to track and sort user requests with the help of a unique number, and can frequently classify problems by user, computer program, or similar categories.
Many software applications are available to support the help desk function. Some target the enterprise level help desk and some target departmental needs. Brimir is a free and open-source issue tracking system mainly developed by Ivaldi using Ruby on Rails and the Foundation front-end framework. It can be used to handle incoming support email which will be converted to tickets in the system, which frees support staff from a cluttered inbox. Tickets can be assigned to help desk agents who can then reply to the tickets, update the priority and change the ticket status. All history regarding a ticket is shown in a simple view, including attachments and replies. If you like free stuff and loves to receive the free help desk software, simply browse through the links, accept terms and conditions. However, you might be required to render simple services, such as surveys, but they are not mandatory.